During my time as Senior Product Lead for Design Systems and Engineering (DSE) at CVS Health, I took on most of the responsibilities for technical writing and content strategy after a sizable staff reduction. A good deal of what was written was proprietary and therefore cannot be replicated for public consumption. However, some of the more generalized information can. The following is an example of an explanation on how to use Rally as our ticketing/tracking system and was written for a general audience with computer literacy. A .pdf version of that Confluence documentation is provided here.